A short series of 2 minute observations… What have you got up to in the ‘free’ time that you have had in lockdown because you are not seeing people, going shopping, travelling or eating or drinking out? Maybe you have used it do some DIY, go cycling, do jigsaws or crafts or maybe you …
The challenge I have been working with many different organisations in the last few years including not-for-profits and church organisations. Working with not-for-profits, churches, social enterprises and other community focused organisations it is clear that they march to a different drum from commercial bodies, even if they share many of the same challenges and processes …
Just before Christmas I opened my inbox and was disturbed to see this intriguing offer from Oxfam. It was part of a drive to boost sales of Oxfam gift cards. These are cards that you give to someone to explain that as a present to them you have given a gift to a needy person …
If you put their policies on one side for a moment, what do you think of the leadership of Jeremy Corbyn and David Cameron? Who is the better leader? Maybe you consider the answer to be obvious or maybe you think that the question gets to the heart of some of the bigger leadership issues in our …
It amazes me that in late 2015 so many organisations do not understand what it really means to manage customer relationships – 20 years since the CRM acronym started gaining currency in marketing circles. This week I have been inundated by the ‘communications’ of some companies who have not thought at all about what it takes to …