Leading is a lot more to do with accepting and giving help than we often realise. Many of us carry in our heads an image of how leaders should behave that is at odds with how people actually influence us (aka lead us). Our model for leadership is rooted in a presumption that they should …
Just before Christmas I opened my inbox and was disturbed to see this intriguing offer from Oxfam. It was part of a drive to boost sales of Oxfam gift cards. These are cards that you give to someone to explain that as a present to them you have given a gift to a needy person …
It amazes me that in late 2015 so many organisations do not understand what it really means to manage customer relationships – 20 years since the CRM acronym started gaining currency in marketing circles. This week I have been inundated by the ‘communications’ of some companies who have not thought at all about what it takes to …
If you are a keen online user of the TED talks then, like me, you might have been quite excited at the prospect of getting along to a live TED event. So when Leamington held its first ever TED last weekend I was very pleased to be able to go along. It was highly instructive. …